Shipping policy
Thank you for visiting and shopping at AIMIKE! We are dedicated to delivering our premium styling tools and hair brushes to beauty enthusiasts worldwide. Below you will find the comprehensive terms and conditions that constitute our Shipping & Delivery Policy.
1. Order Processing Time
- Processing Window: All orders are verified, securely packed, and dispatched within 1–3 business days following payment confirmation.
- Weekends & Holidays: Fulfillment operations do not run on weekends or public holidays. Orders placed during these times will be processed on the following business day.
- Peak Seasons: If we are experiencing an exceptionally high volume of orders (e.g., during major holiday sales or promotional events), shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
To provide fair, transparent, and flexible options, we offer Tiered Shipping Rates calculated automatically in US Dollars (USD) at checkout based on your final order value:
| Order Price Range (USD) | Standard Shipping Rate |
| $100.00 and above | FREE SHIPPING |
| $80.00 – $99.99 | $11.00 |
| $50.00 – $79.99 | $9.00 |
| $30.00 – $49.99 | $7.00 |
| $0.00 – $29.99 | $5.00 |
- Estimated Delivery Time: Once shipped, standard international transit typically takes 8–15 business days to arrive at most global destinations. Efficient local handling may occasionally speed this up to 5–10 business days. However, unexpected delivery delays can occasionally occur depending on local postal services and border customs handling.
3. Shipment Confirmation & Order Tracking
- As soon as your package leaves our warehouse facility, you will automatically receive a Shipment Confirmation Email containing your dedicated tracking number(s) and a direct link to track your package's journey.
- Please allow up to 24 hours for the carrier system to update, activate, and accurately reflect the tracking data.
4. Detailed Customs, Import Duties, and Taxes
⚠️ CRITICAL NOTICE: All international orders shipped from AIMIKE operate strictly on a DDU (Delivered Duty Unpaid) basis.
This means that the final price paid at checkout covers exclusively the cost of the products and the baseline transport courier service. It does not include any local fiscal charges of the destination country. Please review the detailed guidelines below:
- Financial Responsibility: Any customs clearances, import tariffs, value-added taxes (VAT), goods and services taxes (GST), local brokerage fees, or administrative postal handling surcharges imposed after shipping are the sole responsibility of the recipient/customer.
- Collection Mechanism: These government-mandated fees are not determined, collected, or retained by AIMIKE. They are assessed exclusively by your local border authorities. In most cases, the delivering carrier or local customs office will contact you directly to settle these duties before releasing the package for final delivery.
- Consequences of Non-Payment: If a customer refuses to pay the required import duties or taxes, causing the local authorities to seize, abandon, or return the parcel, AIMIKE cannot issue a full refund for the order. Any return shipping surcharges or penalty fees incurred will be deducted directly from any potential refund or balance adjustment.
- Pre-Purchase Advice: Because fiscal regulations and duty-free thresholds vary widely from country to country and are subject to frequent updates, we cannot pre-calculate or guarantee exact tax amounts. We highly recommend consulting your local customs department prior to placing an order to fully understand your local import allowances.
5. Contact Us & Customer Assistance
If your package is experiencing unusual transit delays, or if you have any questions regarding your delivery, our dedicated global support desk is ready to assist you.
- Customer Support Inquiries: Please contact us at service@aimike.com .
- Response Guarantee: Our team will review your case and respond with an update or resolution within 24–48 business hours.